Technology is only
as good as the decision
behind it.
Make sure you know where technology can make a difference, and what it will take to make the right move.


The solution depends on how the problem is defined.
Invest in understanding the problem first. The time, budget and expertise that follow will be better spent.
What the Research Says
File Overview
When something needs to change, knowing where to begin isn’t always obvious.
I work with organisations at the point where change is on the table, but the way forward isn’t yet obvious.
Together, we look at the decision from different angles: what is driving it, what matters to the people involved, what assumptions are being made and what the investment ultimately needs to deliver.


Understand
The Problem
Align
The Perspectives
Decide
The Direction
Act
The Next Step
How We Can Begin
It Starts With A Conversation
Most work starts with a half-day Decision Session, focused on one technology or data decision.
We look at the problem from different perspectives, highlight where there is agreement, where there isn’t, and what would need to be true for the investment to make sense.
I follow up with a written Decision Brief that sets out where the decision stands, the questions that remain, and what needs to happen next.
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Lauren Haan-Gilbert © Copyright, 2026 All Rights Reserved